Privacy Policy

1. Information we collect

We collect information you provide directly to us when you submit a quote request, contact us by phone or email, or onboard as a dispatch client.

• Contact details: full name, company name, phone number and email address.
• Operational details: MC number, equipment type, number of trucks and time in business.
• Any additional details you include in the message field of our forms.
• Onboarding documents provided for dispatch service, such as authority, insurance certificates and W-9 forms.
• Technical data collected automatically, such as IP address, browser type, pages visited and referring URL.

2. How we use your information

• To respond to quote requests and provide dispatch, negotiation and back-office services.
• To set up carrier packets with brokers, shippers and factoring companies on your behalf.
• To prepare invoices, submit documents and support billing and accounting activities.
• To communicate service updates, load information and account matters.
• To improve our website, measure interest in our services and maintain security.

3. How we share information

We do not sell your personal information. We share information only where it is necessary to deliver the service you requested or where required by law.

• Brokers, shippers and load boards, when setting up or booking loads for your authority.
• Factoring companies and financial partners you instruct us to work with.
• Service providers who host our website, store data or send email on our behalf, under confidentiality obligations.
• Government authorities or regulators where disclosure is legally required.

4. Cookies and analytics

Our website uses a small number of cookies and similar technologies to remember your preferences and understand how the site is used. Details, including how to refuse non-essential cookies, are described in our Cookie Policy.

5. Data retention and security

We keep quote requests and carrier records for as long as needed to provide services and to meet tax, insurance and regulatory recordkeeping obligations. Access to carrier data is restricted to staff who need it, and information is transmitted over encrypted connections.

6. Your choices

• You may request a copy, correction or deletion of the personal information we hold about you.
• You may unsubscribe from non-essential communications at any time.
• You may decline non-essential cookies using the banner shown on your first visit.

7. Children's privacy

Our services are intended for commercial motor carriers and are not directed to anyone under 18. We do not knowingly collect information from children.

8. Changes to this policy

We may update this policy to reflect changes in our services or legal requirements. The revision date at the top of this page always reflects the current version.