Terms & Conditions

1. Agreement to these terms

By using this website or engaging Inroute Dispatch for dispatch services, you agree to these terms. Where you sign a separate dispatch service agreement, that signed agreement controls if it conflicts with anything here.

2. Nature of our services

Inroute Dispatch acts as an administrative agent for motor carriers. We search for freight, negotiate rates, prepare and submit documents, and coordinate invoicing and factoring on your instruction.

We are not a motor carrier, freight broker, freight forwarder or insurer. We do not take custody of freight and we do not assume carrier liability for cargo, delivery performance or equipment.

3. Carrier responsibilities

• Maintain active operating authority, insurance coverage and all filings required by the FMCSA and applicable state agencies.
• Ensure drivers are properly licensed, qualified and compliant with hours-of-service rules.
• Provide accurate information about equipment, availability and capabilities.
• Review and approve loads before they are booked, and honor commitments once accepted.
• Submit signed rate confirmations, bills of lading, proofs of delivery and accessorial documents promptly.

4. Load approval and no forced dispatch

We do not force dispatch. Every load is presented for your approval and booked only after you accept it. Once a load is accepted, you are responsible for performing it in accordance with the rate confirmation.

5. Fees and payment

Our fee is the percentage of gross linehaul quoted to you in writing before service begins, applied to loads we book. Fees are invoiced on the schedule stated in your service agreement. Loads you source independently are not charged.

Fees remain payable on loads we booked even if a load is later cancelled by the broker or shipper after pickup, unless otherwise agreed in writing.

6. Limitation of liability

To the fullest extent permitted by law, Inroute Dispatch is not liable for indirect, incidental, consequential or punitive damages, including lost profits, detention, layover, claims, chargebacks or broker non-payment. Our total liability arising out of the services is limited to the fees you paid us in the three months preceding the claim.

7. Third parties

Brokers, shippers, load boards, factoring companies and payment processors are independent third parties. We are not responsible for their acts, omissions, insolvency or failure to pay.

8. Term and cancellation

Services are provided on a rolling basis with no long-term commitment. Either party may cancel with written notice as stated in the service agreement. Fees earned on loads already booked remain due after cancellation.

9. Website use and intellectual property

All content on this website is owned by Inroute Dispatch and may not be copied or reused without permission. You agree not to interfere with the site, attempt unauthorized access, or submit false information through our forms.

10. Governing law

These terms are governed by the laws of the State of Michigan, without regard to conflict-of-law rules. Disputes will be brought in the state or federal courts located in Ingham County, Michigan.